Returning a product.
We believe in the quality of our gloves & hope you will too! However, if for some reason you do not like your gloves, or they don’t fit… you can send them back to us within 2 weeks and receive a refund or exchange for a different size. ALL RETURNS MUST INCLUDE A COMPLETED RETURN SLIP THAT IS PROVIDED. Any returns sent back with an incomplete return slip will automatically be refunded.
Items that can NOT be returned:
- Gloves where the protective film has been removed.
- Gloves which have been used.
- Clothing that has be worn.
- Clothing that has been washed.
As soon as we receive your returned gloves we will process your refund.
- If you wish to exchange or return your gloves, please print & fill out the return slip that is at the bottom of this page and return to us with the goods. As soon as we receive the order back, we will process the request.
- All refunds will be excluding delivery.
- Returns will be only be possible within 14 days of receiving your goods. We will not be able to refund/exchange any products beyond this timeline.
- We do not have to physically receive the gloves within the 14 days, you just need to send them within the timeframe.
- All returned items must come with original packaging.
- Any returns we receive without the return slip fully completed will be automatically refunded.
- Any returns must be paid by the customer. Exchanges will be sent back to you free of charge.
- Any orders that are unable to be delivered and are sent back to us will be automatically refunded (excluding delivery)
- Any orders that are not claimed for/refused and sent back to us will be charged a fee when being refunded.
15 KIPLING ROAD
HAMPSHIRE, SO50 9EJ
- If you receive a damaged or faulty product, or if your gloves become damaged after a short period of use, you can make a complaint. If this is the case, please email us at firstname.lastname@example.org with your order info + a picture of the defective glove for us to review. Refunds/Exchanges will be given at our discretion.