Returning a product.
We believe in the quality of our gloves & hope you will too! However, if for some reason you do not like your gloves, or they don’t fit… you can send them back to us within 2 weeks and receive a refund or exchange for a different size. ALL RETURNS MUST INCLUDE A COMPLETED RETURN SLIP THAT IS PROVIDED. Any returns sent back with an incomplete return slip will automatically be refunded.
Items that can NOT be returned:
- Gloves where the protective film has been removed.
- Gloves which have been used.
- Products that has be used or worn.
- Products that has been washed.
- If you have not contacted us within 14 days to make a return.
- All refunds will be excluding delivery.
- All returned items must come with original packaging.
- Any returns we receive without the return slip fully completed will be automatically refunded.
- Any returns must be paid by the customer. Exchanges will be sent back to you free of charge.
- Any orders that are unable to be delivered and are sent back to us will be automatically refunded (excluding delivery)
- Any orders that are not claimed for/refused and sent back to us will be charged a fee when being refunded.
- If you receive a damaged or faulty product, or if your gloves become damaged after a short period of use, you can make a complaint. If this is the case, please email us at email@example.com with your order info + a picture of the defective glove for us to review. Refunds/Exchanges will be given at our discretion.